Nail Salon Booking Policies

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To secure your appointment at our nail salon, we generally require a $20 deposit paid online or at the salon, which will go towards your service. This deposit is refundable and can also be credited towards your next appointment if you need to reschedule. Please be aware that no-shows and last-minute cancellations fall under our booking cancellation policy and are non-refundable. Our nail salon policies state that a 24-hour cancellation notice is required. We recommend planning to arrive 15 minutes prior to your scheduled time. If you need to cancel within 24 hours, you may either reschedule (at least 2 hours before your appointment), send a friend or family member in your place, or forfeit your deposit. If you are running late, we will do our best to accommodate you; however, we may not be able to provide the full service, and standard fees will still apply. Remember, cancellations must be made a working day in advance, and any messages left on Sundays or public holidays will only be considered received the following business day. By confirming your appointment, you acknowledge our cancellation policy and our nail service guarantee.

Prices of services, products, and other charges are displayed on the pricelist on our website or at the salon. Please note that these prices are subject to variation during different seasons and may change without notice. All prices are inclusive of GST. For more information, please refer to our nail salon policies, which include our booking cancellation policy and our nail service guarantee.

No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash. Please note that our booking cancellation policy does not allow for any cash refunds. Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date. Additionally, our nail salon policies state that Gift Cards cannot be cancelled. Your Gift Card, your responsibility: You are responsible for the use and safety of your Gift Card, ensuring it is utilized within the time frame outlined in our nail service guarantee.

If your nails become scratched or mis-shaped, we will fix them if you notify the salon within 24 hours of the service you received, in line with our nail salon policies. You must arrange an appointment to have your nails fixed within 7 days after your initial service. Please note that we will not be responsible for any breaking, lifting, or infected nails. Re-fills beyond the prescribed maximum 2-3 weeks period will incur an extra fee. If you damage the original design, a charge will apply for repairs. We will not offer any refund or credit note simply because you have changed your mind. However, we offer a nail service guarantee that allows us to redo any service at no cost to you if you are unsatisfied with the quality of the work, provided that you inform us immediately after the service. Once you have walked out the salon door, it signifies that you have accepted and are happy with the service provided to your nails. We will charge you for any repairs or replacements due to damage caused by you, such as broken, chipped, or lifting nails resulting from your own lack of care. If our treatments or services do not meet your expectations, please contact the salon within 48 hours of your treatment so that we can address your concerns promptly. Although rare, reactions to eyelash extensions may occur at any time, and we cannot offer a refund if this happens. We advise you to contact us immediately so we can provide a solution, such as free removal of the extensions, and recommend seeing a doctor if symptoms persist. We recommend maintaining your extensions with infills every 2-3 weeks; after 4 weeks, a new full set will be required. Please also be aware of our booking cancellation policy to ensure a smooth experience.

If you have any complaints or feedback regarding our nail salon policies, please contact the manager of the salon where you received the service. Should the issue not be resolved to your satisfaction, you can reach us at +64 204 68 68 79. To ensure we provide quality service efficiently, please specify the nail service you would like to have. If you're uncertain, it's best to speak to the salon manager. Before receiving any service, inform our staff if you have allergies to any chemicals or substances. While enjoying your nail service, we encourage you to share your feedback and comments with our staff, so they can promptly meet your requirements. If you have any concerns about the salon, the staff, or any service, please inform the staff member or salon manager immediately. Additionally, if you notice any infection or abnormal reaction concerning your nails, it is important to inform the salon manager right away. Please also be aware of our booking cancellation policy to avoid any misunderstandings.

We proudly guarantee our nail service for seven (7) days from the date of your appointment. During this period, we will repair or replace any issue that arises due to product defects or application and workmanship faults. All corrections covered by this warranty are performed free of charge, as part of our commitment to excellence and client care. For your information, our nail salon policies, including our booking cancellation policy, ensure that you are well-informed about your options.

Our warranty does not cover issues caused by improper aftercare or external damage, in line with our nail salon policies. Examples of such issues include, but are not limited to: accidental breakage, picking, or biting of nails; exposure to harsh chemicals, cleaning agents, or prolonged water contact; damage resulting from physical activities or neglect of aftercare instructions; and normal wear and tear beyond the 7-day period. We also want to remind our clients about our booking cancellation policy and emphasize that proper care is essential to maintain the longevity and beauty of your nails, ensuring that you benefit from our nail service guarantee.

If you experience any issues within the 7-day period, please contact Chérie Nail as soon as possible with a brief description or photo of the concern. Our team will assess the situation and arrange a complimentary repair appointment if it falls within the warranty terms of our nail service guarantee. Please note, warranty claims made after 7 days will incur a standard service fee, as outlined in our nail salon policies, including our booking cancellation policy.

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